1. Who we are
Visilex Trading L.L.C. is an authorised electronics retailer operating showrooms in
Shabiya, Abu Dhabi and Deira, Dubai, United Arab Emirates.
If you have questions about this policy or how we handle your data, contact us:
2. Information we collect
Information you provide directly
- Contact enquiries - name, phone number, email address and message when you reach out via our website, phone or in-store.
- Showroom visits - basic contact details if you request a callback, product reservation or warranty service.
Information collected automatically
- Server logs - IP address, browser type, pages visited and referral URL. These are standard web server logs used for security and diagnostics.
- Cookies - essential session cookies only (theme preference, CSRF token). We do not currently use advertising or analytics cookies.
3. How we use your information
- Respond to your enquiries and provide product or pricing information.
- Arrange showroom visits, product reservations or after-sales support.
- Maintain website security and troubleshoot technical issues.
- Comply with UAE legal and regulatory obligations.
4. Legal basis for processing
We process your personal data on the basis of:
- Consent - when you voluntarily submit a contact form or enquiry.
- Legitimate interest - responding to business enquiries and maintaining website security.
- Legal obligation - where UAE law requires record-keeping.
5. Data sharing
We do not sell, rent or trade your personal information. We may share limited data with:
- Hosting providers - for website infrastructure (data stored in the UAE or region).
- Authorities - if required by UAE law, regulation or legal process.
6. Data retention
Contact enquiry records are retained for up to 12 months unless a longer period is
required for warranty, legal or business purposes. Server logs are automatically
rotated and deleted within 30 days.
7. Your rights
Under applicable UAE data protection regulations, you may:
- Request access to the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal retention requirements).
- Withdraw consent for future communications at any time.
To exercise any of these rights, contact us at
[email protected] or visit either showroom.
8. Cookies
Our website uses only essential cookies:
- Theme preference - remembers your light/dark mode choice (stored in localStorage, not a server cookie).
- CSRF token - Django security cookie that prevents cross-site request forgery on any form submissions.
We do not use Google Analytics, Facebook Pixel, advertising trackers or any third-party
analytics cookies. If this changes, we will update this policy and, where required,
implement a cookie consent banner.
9. Third-party links
Our website links to external sites (Google Maps, WhatsApp, social media platforms).
We are not responsible for the privacy practices of those sites. We encourage you to
review their privacy policies.
10. Children's privacy
Our website is not directed at children under 13. We do not knowingly collect personal
data from children.
11. Changes to this policy
We may update this privacy policy from time to time. The "Last updated" date at the top
of this page reflects the most recent revision. Continued use of our website after
changes constitutes acceptance of the updated policy.
12. Contact
For any privacy-related questions or requests: